CONDITIONS applicable except for the PREMIUM range (see below)
These terms and conditions of sale are intended to inform the client of their rights and obligations related to concluding a contract with the real estate agency ATHERAC LOCATION. This contract covers the organization and sale of individual or group stays, as well as services that may be provided during these stays, including accommodation reservations and reservations for additional services.
These terms are provided to the consumer to ensure compliance with the information required under Article 96 of Decree 94-490 of June 15, 1994. They consist of both specific and general conditions. The sale is considered final upon the contract's signing date. Any contract signature implies full acceptance of these terms and conditions of sale, which take precedence over any other terms. The contract will be drafted in writing and sent to the client in duplicate. The client must return a signed copy of the contract to the agency. Signing the contract implies that the client will make a down payment, as defined in Paragraph I below, along with a fee of €35 for administrative costs.
I – PRICE
Our prices are inclusive of all taxes, calculated based on the data in effect at the time the contract is signed. They may be modified without notice in the event of rate increases imposed by service providers or in cases of economic upheaval. Our services are offered for a specific duration according to the terms of the reservation.
For accommodations, our prices include the rental fee (all taxes included) and utility charges (water, electricity, heating), administrative fees, optional cancellation insurance (€50), and the provision of sheets and mattress protectors. Municipal taxes collected on behalf of the local authorities are not included in the rates and must be paid when settling the balance of the rental, in accordance with municipal regulations.
The security deposit must be provided through a secure online pre-authorization, which will not impact your credit card limit as this amount is not charged. Access to the property will be denied if the pre-authorization has not been completed at least 7 days before the start of the stay. The security deposit will be released no later than 20 days after your departure and inspection of the property, with deductions made for any applicable charges: missing items, damages, breakages, property cleaning, etc. If these charges exceed the security deposit amount, the tenant agrees to pay the additional cost for restoring the property to its original condition.
II – REGISTRATION – RESERVATION
A deposit of 25% of the total price is due upon registration, with the balance to be paid no later than 30 days before the tenant's arrival. If registration occurs less than 30 days before the start of the stay, full payment is required at the time of booking. In the event of non-payment within these timeframes, ATHERAC LOCATION reserves the right to reallocate the reserved spaces while retaining the entire deposit paid at registration. The full price of the rental and any additional services is due according to the payment terms specified in the contract. The reservation is considered final once the deposit has been received. Failure by the client to fulfill the above requirements will be considered a de facto cancellation.
III – RESPONSIBILITIES
For the execution of stays, ATHERAC LOCATION relies on various categories of service providers. We cannot be held liable for these providers, who retain, in any case, all responsibilities related to their activity as defined by their governing statutes and legislation. Accordingly, ATHERAC LOCATION cannot be held responsible, nor can the client claim any compensation, in the event of schedule changes or force majeure.
Any interrupted stay or service not used by the client, for any reason, cannot result in a refund. In no case can ATHERAC LOCATION be held responsible for circumstances involving force majeure, unforeseen events, or third-party actions.
IV – INSURANCE
Rental risks, property damage, and trip cancellation are covered by policy No. 1431892601 with "AXA ASSURANCES FRANCE," Thevenet-Guyon agency, 82 Route des Grandes Alpes, 74220 La Clusaz. Conditions in case of cancellation: Under the OPTIONAL CANCELLATION INSURANCE (€50), the company guarantees reimbursement of the deposit paid, minus a fixed amount of €50. The insurer guarantees cancellation of stays due to the following triggering events, occurring before the scheduled stay date:
- Accident, serious injury, serious illness, or death of the Insured, their spouse, or their ascendants or descendants. Serious injury or illness is understood to mean a health condition or bodily injury certified by a doctor, requiring the tenant, their spouse, or their ascendants or descendants to remain in bed or stay in a medical facility at the date of departure to avoid worsening their condition.
- Fire, explosion, or natural event causing significant damage to the tenant’s home, occurring before their departure and requiring their mandatory presence at the scene of the incident on the departure day.
If the tenant has not subscribed to cancellation insurance or if the reason for cancellation is not covered by the insurance company as cited above, the tenant remains liable for the balance of the rental under the following conditions:
- More than 30 days before arrival: 25% of the total rental amount (equal to the deposit)
- 21 to 30 days before arrival: 75% of the total rental amount
- Less than 20 days before arrival: 100% of the total rental amount
V. VARIOUS
The client must arrive on the precise day at the time mentioned in the contract. In the event of late arrival, the client must let the ATHERAC LOCATION agency know. Any unused services resulting from late arrival will still be payable and will not be reimbursed.
Because of the very large number of arrivals and departures at the same time, guests cannot be accompanied to their accommodation.
For rentals, a report on the condition of the premises is established and signed by the tenant 48 hours after arrival. This report is the only reference in the event of litigation concerning the condition of the premises. Any concern must be notified to the agency in writing within 48 hours of arrival, otherwise the premises, inventory and equipment will be considered to comply and be in good condition. This review constitutes the only reference in case of a dispute regarding the state of the rental property. The tenant must use the premises appropriately, responsibly and decently.
The tenant must leave the apartment or the chalet in a perfect state of cleanliness. If the premises are left dirty, any cleaning and / or repair costs incurred will be charged to the tenant.
The tenant is responsible for all broken or damaged objects and for any damage that is caused to installations, particularly from freezing and misuse of heating systems or other equipment.
Disruption of the workings of general services of the building: (heating, hot and cold water, etc) and public services: (water, electricity, gas, telephone), will not justify a reduction in the rental cost, nor payments in damages, unless they are due to wilful acts of the owner. The agency and the owner accept no responsibility in the event of theft or burglary in the rented premises. For anything that is not included in this rental contract, usual regulations and legislation concerning property rental will apply. The tenant does not have the right to sublet without the agreement of the owner or the Agency. Tenants of chalets are responsible for clearing snow during their stay. In communal premises, tenants must only use allocated parking areas. Putting up extra beds is forbidden. The tenant may not refuse entry to the premises if asked. Any problems that may result from this contract will be handled exclusively by the Magistrates’ Court in ANNECY (Haute-Savoie).