GENERAL TERMS AND CONDITIONS OF SALE
These terms and conditions are intended to inform the Guest about their rights and obligations related to the conclusion of a contract with ATHERAC LOCATION real estate agency for the organization and sale of individual or group stays, as well as services that may be provided during stays, including accommodation reservations and additional services.
Sale is considered to be concluded on the date of signature of the contract. Any contract signature implies full acceptance of these terms and conditions, which prevail over any other conditions. The contract will be sent by email to the Guest, who must sign it electronically. The contract signature requires the Guest to pay a deposit as defined in Sections II and III below, as well as a processing fee of €35.
- PRICE
Our prices include all applicable taxes and are based on current rates at the time of contract signing. Prices may be changed without prior notice in case of price increases imposed by service providers or economic upheaval. Our services are offered for a specific duration according to the reservation terms. With regard to accommodation, our prices include rental (including VAT), utilities (water, electricity and heating), administrative costs, optional holiday cancellation insurance (50 euros) and bedlinen.
Local tourist taxes, collected on behalf of the municipality, are not included and must be paid upon final payment according to municipal regulations.
A security deposit must be pre-authorized online in a secure manner without affecting the payment limit of the Guest's credit card. This amount will not be charged. Access to the property will be denied if the pre-authorization has not been completed at least seven days before the start of the stay. The security deposit will be released no later than 20 days after departure and property inspection, with deductions for any missing items, damage, breakage, or cleaning fees. If these costs exceed the security deposit, the Guest agrees to pay the additional costs.
- PAYMENT TERMS - RESERVATION
25% of the total price must be paid at the time of booking, with the balance due no later than 30 days before the Guest’s arrival.
If the reservation is made less than 30 days before the start of the stay, full payment is required at the time of booking.
If payment is not received within these deadlines, ATHERAC LOCATION reserves the right to reallocate the reserved accommodation while retaining the full deposit paid at the time of booking.
The total rental price and any additional services must be paid in full according to the payment terms specified in the contract. The reservation is considered final once the deposit has been received. If the Guest fails to comply with the above requirements, it will be considered a cancellation by default.
- SPECIAL PAYMENT TERMS FOR PREMIUM PROPERTIES
25% of the total price must be paid at the time of booking, with the balance due no later than 60 days before the Guest’s arrival.
If the reservation is made less than 60 days before the start of the stay, full payment is required at the time of booking.
If payment is not received within these deadlines, ATHERAC LOCATION reserves the right to reallocate the reserved accommodation while retaining the full deposit paid at the time of booking.
The total rental price and any additional services must be paid in full according to the payment terms specified in the contract. The reservation is considered final once the deposit has been received. If the Guest fails to comply with the above requirements, it will be considered a cancellation by default.
- CANCELLATION POLICY
If the Guest has not subscribed to one of the two mentioned insurance policies or cancels for reasons not covered by these insurers, the following cancellation fees apply :
In the event of a cancellation by the Guest 60 days or more prior to arrival, there will be no cancellation fee.
Cancellations made less than 60 days before the start of the stay will result in the loss of the amount already paid for the reservation.
Optional AXA insurance for damage and liability allows the Guest to opt out at any time before the stay begins by providing proof of their own liability insurance
- INSURANCES
1. ASSURLODGE ASSURLODGE - contract N°102.92.73 - reference : 20 - ASL - PACK - L2M for short-term seasonal rentals. This contract is for anyone seeking protection against the events covered by the ASSURLODGE insurance contract.
The General Terms and Conditions contain exclusions and limitations that you must be aware of before taking out the policy.
The General Terms and Conditions that apply to this insurance cover are communicated before you take out the policy and are then sent to the contact details you have provided. The General Terms and Conditions include information on the processing of your personal data which summarises all your rights in this respect. In the event that different documents contradict each other, the most favourable provision will be applied.
We would remind you that subscription to this ASSURLODGE insurance contract is optional and is not a condition for the purchase of one of the guaranteed services. The duration of the insurance contract corresponds to the period between the date it is taken out and the date on which all cover ceases.
The contract is managed by GRITCHEN AFFINITY for the insurance cover: cancellation; cancellation due to lack or excess of snow; holiday interruption costs; late arrival; replacement vehicle; guest’s civil liability for the holiday accommodation; luggage; breakage or theft of the guest's/policyholder's sports equipment; extension for spa guests; impossibility of returning home due to an exceptional event; owner reimbursement; unavailability of the reserved property; owner's civil liability; damage caused to furnishings and/or fittings; outstanding payments, and is distributed by The Rental Organisation.
For the application of the Holiday Cover, the Insured is: any natural person(s) taking part in the insured holiday and for whom the name of the main booker and the details of the insured holiday are specified on the insurance certificate.
2. AXA - agence THEVENET GUYON - 82 route des Grandes Alpes - 74220 La Clusaz, policy N° 1431892601 with AXA ASSURANCES FRANCE.
Rental risks, damage to property and holiday cancellation are covered under the AXA INSURANCE damage / cancellation policy for a set amount of €50.
We would remind you that subscription to this AXA insurance contract is optional and is not a condition for the purchase of one of the guaranteed services. The duration of the insurance contract corresponds to the period between the date it is taken out and the date on which all cover ceases.
AXA guarantees the reimbursement of the sum paid as a deposit, less a set amount of €50. The Insurer covers holiday cancellations resulting from the following events, that occur before the planned date of the holiday:
- accident, serious injury, serious illness or death of the Insured person, their spouse, ascendants or descendants. Serious injury or illness means a deterioration in health or a bodily injury certified by a doctor, obliging the guest, their spouse, ascendants or descendants to stay at home or in the establishment in which they are being treated on the date of departure, failing which their condition will deteriorate further.
- fire, explosion or a natural event causing serious damage to the guest's home, occurring before their departure and requiring their presence on the site of the event on the day of departure.
- LIABILITY
For the execution of stays, ATHERAC LOCATION uses various categories of service providers. We should not be confused with these providers, who retain full responsibility for their activities towards any Guest, in accordance with the statutes governing them and their respective legislation. In this regard, ATHERAC LOCATION cannot be held liable, and the Guest is not entitled to any compensation in the event of schedule changes or force majeure.
Any interrupted stay or unused service by the Guest, for any reason whatsoever, will not be subject to a refund. Under no circumstances can ATHERAC LOCATION be held responsible for force majeure, unforeseen events, or actions of third parties.
In the unlikely event of a cancellation by the owner or the agency, a full refund of all payments made for the reservation will be issued to the Guest. The Owner or the agency shall not be held liable for any loss, damage, or inconvenience caused.
The Owner or the agency shall not be held liable to the Guest for any loss, damage, or inconvenience caused to the Guest, their family, or other members participating in the stay during the rental period. The Owner provides no guarantee regarding the safety of their equipment or outdoor spaces, particularly concerning children under the age of 18. It is the Guest’s responsibility to ensure that all young children are under continuous adult supervision.
The agency and the owner shall not be held responsible for any temporary failure or breakdown of equipment, machines, or appliances located within the property and its garden.
The agency and the owner shall not be held responsible for noise or disturbances occurring outside the rental property and beyond the Owner’s control.
Interruptions in the operation of general building services, such as heating, hot water, cold water, etc., as well as public services like water, electricity, gas, or telephone, do not justify a rent reduction or any compensation unless they result from intentional actions by the Owner.
Day and night, the Guest must ensure that all doors and windows are properly closed when leaving the property. The agency and the Owner assume no responsibility in case of theft or burglary in the rented premises.
- CONDITIONS OF STAY
The Guest must arrive on the specified date at the times mentioned in the contract. In the event of a late arrival, they must inform ATHERAC LOCATION. Any services not used due to this delay will remain due and are not eligible for a refund.
Due to the high number of arrivals and departures at the same time, the Guest will not be accompanied to the rental property.
For rentals, an inventory report will be established and signed by the Guest within 48 hours of arrival. Any complaints must be submitted in writing to the agency within 48 hours of receiving the keys. Otherwise, the premises, inventory, and equipment will be deemed compliant and in good condition. This inventory serves as the sole reference in case of a dispute regarding the condition of the property.
The Guest agrees to behave as a respectful tenant, take care of the property, and leave it in a clean and orderly state at the end of the rental period. The Owner or the agency reserves the right to withhold part of the security deposit to cover additional cleaning costs if the Guest leaves the property in an unacceptable condition. The Guest also agrees not to cause any disturbances to neighbors.
The Guest is responsible for any broken or damaged objects and for any harm caused to the installations, particularly due to freezing, in case of improper use of heating devices or other equipment.
For any matters not covered in this rental contract, standard rental practices shall apply.
The Guest is not permitted to sublet the property unless a prior contractual agreement has been made with the Owner or the Agency.
Guests staying in chalets must ensure that surrounding areas, terraces, and balconies are cleared of snow during their stay.
In shared residential buildings, Guests must use only the designated parking space, if one is assigned.
The maximum number of residents in the property must not exceed the authorized capacity (refer to the property description). If the number of guests exceeds the maximum capacity at arrival or during the stay, the Owner or the agency may refuse entry to unauthorized guests. If the Guest does not comply, the contract will be immediately terminated without refund. Additional beds are strictly prohibited.
The Guest must allow access to the property for inspections when requested.
Smoking inside the property is strictly prohibited.
- JURISDICTION
Any disputes arising from this contract fall under the exclusive jurisdiction of the Judicial Court of ANNECY (Haute-Savoie).
This translation was carried out using an automatic translation tool and may contain inaccuracies. In case of any discrepancies, the original French version shall prevail